By placing this order via Internet/E-mail, I understand that I (or my school/business)
are liable for the full cost and prompt payment in full for the order of which I am placing.

I also understand that I may cancel my order within 3 days after the order has been placed. 
A written letter: "Letter of Cancellation" must be sent to RainPonchos.com. via US Mail,
Return Receipt Requested, care of the following address:

RainPonchos.com   
PO 394    
Keller, Texas 76244

Notwithstanding all that is noted above, Rain Ponchos Plus, LLC./a.k.a. RainPonchos.com, reserves the right to refuse acceptance of the cancellation of any order, and/or the return of any order unless a "Letter of Cancellation" is received by Rain Ponchos Plus, LLC./a.k.a. www.RainPonchos.com within thirty (30) days after the order has been received/delivered to the individual/business/school.

SPECIAL ORDERS

Special Orders which include non-stock color, screen printing, embroidery or any special personalization may be cancelled up to 3 days after the order has been placed.  Thereafter, special orders may not be cancelled.

Rain Ponchos Plus is happy to replace an item with another selection, or issue a gift certificate or refund according to our guarantee described above.

To return or exchange an item, please follow these simple steps:

Repack the item in its original packaging, if possible, with the packing slip.

Obtain a return authorization (RA) number by calling Customer Service, toll-free
1-800-658-1008, 8:00 a.m. - 5:00 p.m. CST, Monday-Saturday.

Include the RA number in the following return shipping address:

Rain Ponchos Plus
(your Return Authorization number)
3120 Powhatan Court
Southlake, Texas  76092

For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Rain Ponchos Plus is not responsible for items damaged or lost in transit.

If you are returning an item because it is damaged or defective or you did not receive the product ordered, Rain Ponchos Plus will provide a prepaid USPS return label.

At Rain Ponchos Plus, we stand behind our products, our service and you, our customer. If, for any reason, you are not fully satisfied with your purchase, please do not hesitate to let us know and we will exchange it or issue a gift certificate or refund.  Notification must occur within 30 days after shipment of  your purchase.

Please note that monogrammed and personalized gifts are not eligible for exchange or refund unless they are damaged.